Customer Care

Length of course: Full Day

Aim:

To provide staff with an understanding and guidelines on how to effectively give good customer care.

Some of the course content:

	Who are the customers?
	How do you see the customer?
	What does the customer want?
	Scenarios
	Look at guidelines on how to effectively give good customer care
	Avoiding conflict - customers and colleagues
	How to handle difficult situations
	Telephone technique
	Achieving best practice